Horrible experience! Stranded Single Parent & Care Giver. Quoted $864 to repair a fuel pump part that costs between $85 to $185. I Spoke with Nate, owner at Platium Automotive about limited funds & inability to fix my car now so made arrangements for AAA to tow my vehicle. I was shocked to hear from AAA that their was an outstanding bill for diagnostic of $111.38 to be paid to Platium Automotive otherwise I would not get my car. I tried throughout the day to talk to Nat, owner at Platium but he never had the courtesy to call me back. I asked tech Robert if I could pay a portion then be billed the rest but I was told I would not get my vehicle until I paid the full amount - Ransom! Thank God for family & my friend who could help me to get my car back by paying the $111.38 & then help me with rides to work. Sad business practice to take advantage of a woman with a disabled child and not have compassion to negotiate a payment. I wonder if they treat their wife, sister or mother in the same way?