Kennewick Auto repair

Robert is very professional and they go beyond in customer service and care of the vehicle.

Platinum Automotive Services provides truly excellent service to the area. I've had oil changes and major repairs(Timing Belt) done at P.A.S. and I was very pleased they completed the work within or before the time estimated. Technicians where professional, polite, and courteous. From diagnosing the problem to completing the repairs they kept me in the loop. Recommend them if your looking for a honest, professional,fast and reliable auto mechanic to work on your car.

Had them replace the clutch in my daughters car, could not be happier. They got it done quick and kept me updated throughout. Great customer service. No hidden fees. Car runs great.

Great service, they spoke to me in words that didn't make me feel dumb. I didn't feel taken advantage of. They are now my go to people.

I didn't feel like am idiot taking with them. I didn't feel pressured, or taken advantage of.

They have earned my trust! We take all our Soft Water trucks and personal vehicles to Nate at platinum. They are honest fair quick and know their stuff! I feel comfortable when I drop my truck off there versus other shops that I've been to where they just didn't seem to know what they were doing. Nate always does extra research before he works on the vehicle I was very impressed if you days ago when he researched the issue we were having and found the quickest most economical fix they got us back on the road and back in business in a few hours.

I am very pleased with the work that was performed, I brought this vehicle in after taking it to another shop actually a dealership and received an estimate 10 times what I ended up paying. The estimate I got from the dealership was very vague and didn't convince me the work they wanted to perform would fix my issue, when I brought the vehicle to platinum I received a phone call within a couple hours and I was told with confidence what my problem was which had nothing to do with any of the work that the dealership wanted to do. Platinum was able to stay within my budget and fix the issue the best they could staying within a budget keeping get me well informed of possible issues that could arise in the future being very upfront and honest. Let me remind you again that none of the work the dealership wanted to perform which totaled over 2000 dollars would have solved the original issue I had and I received no real answers from them after they had my vehicle for 10 hours. Thankyou again platinum for listening to what my real concerns were, understanding the value of time and money and breaking things down simply to make me feel educated in the choices you affected to keep my truck on the road

I am very pleased with the work that was performed, I brought this vehicle in after taking it to another shop actually a dealership and received an estimate 10 times what I ended up paying. The estimate I got from the dealership was very vague and didn't convince me the work they wanted to perform would fix my issue, when I brought the vehicle to platinum I received a phone call within a couple hours and I was told with confidence what my problem was which had nothing to do with any of the work that the dealership wanted to do. Platinum was able to stay within my budget and fix the issue the best they could staying within a budget keeping get me well informed of possible issues that could arise in the future being very upfront and honest. Let me remind you again that none of the work the dealership wanted to perform which totaled over 2000 dollars would have solved the original issue I had and I received no real answers from them after they had my vehicle for 10 hours. Thankyou again platinum for listening to what my real concerns were, understanding the value of time and money and breaking things down simply to make me feel educated in the choices you affected to keep my truck on the road.

Glenna said this business has done better than other places she has taken her vehicle to. They do thorough work. They're informative and explained. They provided her with good estimates and a good plan.