Our car broke down in Oregon about 30-40 minutes from Platinum Auto during a road trip. Had our car towed to Platinum and they diagnosed that the A/C compressor went out and the serpentine belt with it. We rented a car elsewhere to continue our trip. They went above an beyond to help us out to have it done before the weekend, so we could pick it up on the way back.Exclellent customer service by Nate and Tom.