Spoke with Christyna's husband. He said that there was no dissatisfaction, it was poor communication. The required maintenance took a few days to dry out and everything ended up working perfectly. He found them on a website that said it would be 700-1000 to do repairs but he paid 1178. They gave good service, and Nate and Rob did a great job, so he appreciates them. Spoke with Doug. He said there is still an issue that has not been resolved.