Kennewick Auto Repair Reviews - Page 32 - Platinum Automotive Services

Ulises Hernandez

4/12/2019

Today I took my car in for a check up since I have a trip coming up and the Platinum crew took a look everywhere and let me know the only thing I needed was a tire rotation. We moved forward to doing it and as you can see in the picture these guys are so detailed that they even made sure my Honda signs lined up on my rims. Talk about attention to detail!!! These guys have worked on two of my vehicles and I'm extremely satisfied because they always communicate what the cars need. Platinum service for sure. This sure is a one stop auto shop.

Christyna D.

3/14/2019

Spoke with Christyna's husband. He said that there was no dissatisfaction, it was poor communication. The required maintenance took a few days to dry out and everything ended up working perfectly. He found them on a website that said it would be 700-1000 to do repairs but he paid 1178. They gave good service, and Nate and Rob did a great job, so he appreciates them. Spoke with Doug. He said there is still an issue that has not been resolved.

Jesse H.

3/11/2019

Jesse said the employees do good work and it was fast.

Barb L.

3/9/2019

Barb said the business does the best work. They communicate and keep her posted on the progress. Their prices are very reasonable and she does recommend them to others. She really enjoys the experience when going there.

Shea D.

3/9/2019

Shea said that the place provided her with a really good experience.

Brenda B

3/7/2019

Shame we were loyal to you from back when you were just starting out. Brought you lots of business all for you to screw us on a transmission you installed. Did not mention to us that we had a warranty let alone any paperwork on the job you say you did. Took s loan out to pay for it too. Your reply " I'm sorry you are 5 days out of warranty on that transmission. Oh so now I took a $6000 loan out for nothing but garbage that you put in our truck. I will never do business with you again. You have forgotten where you came from. Disgusted in your work and lack of telling us that we even had a warranty. Thanks again for the useless debt I carry now for nothing. RESPONSE TO YOUR REPLY YOU DID NOT TELL US ANY INFORMATION WHAT SO EVER ABOUT WARRENTEES BELIEVE ME_ I AM NOT SO STUPID TO NOT USE A WARRENTY IF I KNEW I HAD ONE AHOLE

We are very sorry for the way you feel. When you called about issues, we asked for you to bring it in so we could figure out what was going on, and you refused. We stand by our work 100%, But can only warranty used parts for a set period of time. This is why we had the conversation about warranties and risks before the work was performed and let you make a decision, based on finances, of which way you wanted to go. Our offer still stands, bring it in so we can figure out what is wrong and we can go from there. Thank you for your continued business we hope that in the future we can do business together again.